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New application launched to provide easy access to information on Government services

first_img Tweet Share Members of the public wanting to access essential information about Government services now have a quick and efficient way to do so.The Information and Communication Technology Unit (ICTU) of the Establishment, Personnel and Training Department (EPTD) has launched a web application dubbed “Connect2Government”.Connect2Government is a web based help desk system that will allow an operator to query clients’ questions or inquiries using a Frequently Asked Questions (FAQs) database application. Robert John of the ICTU says in order to ensure the effective use of this new application the Establishment Personnel and Training Department has reorganized the PBX Operator services into a Customer Call Centre which is expected to enhance the delivery of services provided to the General Public.“The Government is now introducing a Customer Call Centre concept so the public will be able to call in to the Customer Call Centre and operators will receive the information and basically use this application to answer queries. In the application it contains many questions which are frequently asked by members of the public with regards to how Ministries operate or how they can access certain information, or where they can acquire certain forms from”.Robert John. Photo credit: GIS NewsMembers of the general public and also International callers can access this new service by dialing 3000. According to John, the introduction of this new Information and Communication Technology will allow the general public to interact with the public service in a more progressive manner.“As some people join the service they are not aware of how the service operates. They may themselves receive queries about things they don’t know so therefore time spent in trying to get the information to the public obviously take up time, so now you have an efficient way of saving Government workers time because all the information is in a central location. It allows the Government to be more efficient. In terms of dealing with the public it allows us to be more proactive so the public no longer have to go from building to building or make consecutive calls to get the same piece of information, they now have on central location where their queries can be answered”.The Information and Communications Technology Unit (ICTU) is the central coordinating and executing agency established by the Government of the Commonwealth of Dominica to coordinate the planning, implementation and monitoring of eGovernment and the use of Information Communication Technologies (ICT) within the public sector.By: Tarnia GreenGovernment Information Service Share 11 Views   no discussionscenter_img LocalNews New application launched to provide easy access to information on Government services by: – April 26, 2012 Share Sharing is caring!last_img

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